We want you to be happy with your purchase from We’re All Ice Cream.
Unsigned Books
Unsigned books may be returned within 30 days of delivery for a refund of the purchase price. Books must be unread, unused, and in their original, resalable condition.
Original shipping charges are non-refundable. For returns that are not the result of an error or damaged product, the customer is responsible for return shipping costs.
Signed or Personalized Books
Books that have been signed, inscribed, or otherwise personalized at the customer’s request are final sale and cannot be returned or exchanged.
Damaged, Defective, or Incorrect Orders
If your book arrives damaged or defective, or if you receive the wrong item, please contact us. We will work with you to provide a replacement or refund at no additional shipping cost to you.
Exchanges
Eligible unsigned books may be exchanged within 30 days of delivery, provided they are unread, unused, and in their original, resalable condition. Signed or personalized books cannot be exchanged unless they arrived damaged, defective, or incorrect.
Requesting a Return or Exchange
Please contact us at ericjs61@weareicecream.com before sending a book back. Include your name, order number, and reason for the return or exchange. We will provide return instructions.
Please do not send a return until you have received return instructions from us.
Approved refunds are typically processed within 5–7 business days after we receive and inspect the returned book. Once the refund is issued to your original payment method, your bank or payment provider may require additional time to post the credit.
